Privacy Policy

Any references to ‘we’, ‘our’ or ‘us’ within this Policy refer to The Jane Goodall Institute UK – we are a registered charity in England and Wales and our registered charity number is 327858.  Any references to ‘you’ or ‘your’ within this Policy refer to someone who has donated to us; attended one of our events; bought a merchandise item directly from us (excluding clothing supplied via the Teemill site); a member; a Chimp Guardian and/or a supporter.

We are committed to protecting the privacy and the lawful processing of your data. This policy explains how and why we use your personal data, to ensure that you remain informed and in control of your information.

Our data processing is in accordance with the General Data Protection Regulation (EU GDPR), Data Protection, Privacy and Electronic Communication Regulation 2019 (UK GDPR), the Data Protection Act 2018 and any other data protection legislation that may be appropriate.

The Jane Goodall Institute UK does not pass, sell or swap personal information to any third parties or organisations for marketing purposes.

1. Our commitment to your privacy

We use three key definitions to describe people mentioned in this policy. These are definitions used by the Information Commissioner’s Office (ICO), the UK’s independent body set up to uphold information rights ( www.ico.org.uk).

  • ‘Data subject’: this is you, one of our loyal members, donors, Chimp Guardians and supporters. As the data subject, we respect your right to control your data.
  • ‘Data controller’ and ‘data processor’: this is us, The Jane Goodall Institute UK. With your permission, we determine why and how your personal data is used, as outlined in this policy.

2. Why do we collect personal data?

We use your personal data to keep in touch with you. We will only ever collect, store and use your personal data when we have an identified purpose and reason to do so. The ICO refers to this as a ‘lawful basis’. Further information about why we collect your personal data is outlined below:

a) To administer your membership or Chimp Guardianship

We collect your personal data to administer your membership (which closed to new members in 2022) or Chimp Guardianship, which may involve:

  • Sending you your welcome pack
  • Processing your Direct Debit subscription payments, if you have set this donation process up with us
  • For Chimp Guardians – sending you updates on your selected chimp four times a year via email, which you are entitled to as part of your Guardianship
  • Sending you your Chimp Guardian renewal notice
  • If your membership or Chimp Guardianship was purchased as a gift by someone else, we will use the contact details provided by the purchaser to send you a renewal notice, which we will send you when your gift is due to expire, to see if you would like to continue supporting our charity.
  • As our membership scheme closed to new members in 2022, upon renewal we will contact you to suggest moving to Chimp Guardianship
  • Getting in touch should there ever be any issues processing your subscription payment
  • Sending you information about any changes to your Direct Debit subscription payments, if you have set this donation process up with us
  • The ICO define the lawful basis for processing your data for these purposes as ‘contractual’.

b) To send you items purchased directly from our online shop (excluding clothing supplied via the Teemill site), including event bookings

We collect your personal data to send you items you have purchased directly from our online shop (excluding clothing supplied via the Teemill site) and information about events you have booked onto.

  • The ICO define the lawful basis for processing your data for these purposes as ‘contractual’.

c) To send you information about our work

We also collect your personal data so we can send you information about our work that we feel will be of interest to you via our supporter e-newsletter ‘Hope Times’ and fundraising appeals.

Your personal data also helps us to get to know you better and to develop a ‘profile’ of you on our secure supporter database. This ‘profile’ enables us to send you the information listed above in a timely and relevant way, to suit you. For example, keeping track of the donations you make to our organisation helps us to send you information about fundraising appeals that we feel you would like to hear about.

Unless we hear from you directly, we will continue to send you information about our work after your Chimp Guardian or membership has ended. This is just in case your support was cancelled accidentally, by for example changing your bank account details and you wish to update your details with us. You can unsubscribe from these emails at any time by using the unsubscribe link within the email or by contacting us directly.

  • This information is in addition to that outlined in sections a) and b) and is defined as ‘direct marketing’ by the ICO.

As defined by the ICO, we use two different lawful bases for processing your data for ‘direct marketing’ purposes:

i) Legitimate interest: This is where we have identified a genuine and legitimate reason for contacting you, which crucially does not override your rights or interests. We use legitimate interest to send you the information listed above.

ii) Opt-in consent: This is where you have given us express permission to contact you by particular communication channels. In this instance we use opt-in consent to send you information about our work. We respect your right to update the way we get in touch with you at any time.

3. What kind of personal data do we collect? How do we collect it?

We do not collect or store sensitive personal data (such as information relating to health, beliefs or political affiliation) about you.

a) Basic information

We will usually collect basic information about you, including your name, postal address, telephone number, email address and your bank details if you are supporting us financially.

b) Getting to know you better

We also collect information about you that helps us to get to know you better. This may include records of donations you’ve made towards fundraising appeals, your preferences of how you would like us to contact you, ways you’ve helped us through volunteering your time, records of events you’ve attended, or campaigns or activities relating to our work that you’ve been involved in.

c) Our website

Our website uses ‘cookies’ to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you brow